Customer Service

Here you will find out about our refund, return and shipping policies.

Shipping & Delivery
WHAT do you ship?
Are all your products shippable or do some restrictions apply?WHEN do you ship?
Tell your customer at which point you ship out their order.

WHERE do you ship to?
Let customers know if you ship on a global basis or whether there are exclusions for certain countries or areas.

HOW do you ship?
Here you outline the method of transportation and possibly which specific freight companies you use.

RATES to ship?
Consider publishing your rates and/or methods of calculating shipping charges.

How to track an order that's been shipped?
Describe any methods your customer can use to track their shipment.

Recycling of packing materials?
Are your packing materials green? Let your customers know how to recycle them.

Privacy & Security
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. The US federal government has created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. For more details please go to our Privacy Policy page.
Returns & Replacements
WHAT can be returned?
Are all your products returnable or do some restrictions apply?WHEN do items need to be returned by?
Set the time limit for returns.

WHERE do items need to be returned to?

HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?

CREDIT for returns?
Set how customer is credited for returned item.

Packing materials?
Do items need to be in orginal packaging for returns?

Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
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